Comparing cloud Mac setups? Email our support team with details about your use case. Already ordered and having access or billing trouble? Sign in to the console and open a ticket so we can check your order. Neither option requires you to share credentials on a public page.
Still choosing a model? Use the email helper below. For existing orders, head to the console.
Tell us what you’re developing, how long you expect to use it and where your team is based. Email support.
Include your order’s model, selected location, client symptoms and steps you’ve already tried.
Check your order and billing period in the console, then open a ticket.
You don’t need an order to ask pre-sales questions. For order-related issues, contact us from the account associated with the order so we can identify your instance. Response times depend on the issue; we don’t promise a fixed turnaround.
Tell us what you’re working on, which tools run at the same time, how much memory and storage you expect to need, and where you’ll connect from. Not sure which tier to choose? Describe any build or development environment constraints instead of guessing at a model.
Our only support address is support@xcodezone.com. The tool below creates an email draft on your device; it doesn’t send your details to this site’s form server.
Open email draftFor access problems or billing questions, first open the console and check the relevant order, then describe the issue in a ticket. Include when it happened, what you expected, what actually happened and what you’ve tried. For access issues, also describe your local network and client symptoms.
Your order shows the model, location and billing period. Don’t include login credentials, development keys or complete sensitive payment details in your message.
Sign in to open a ticketThis form opens your device’s email app and creates a draft addressed to our support team. Review it in your email app and send it yourself; clicking the button doesn’t send the email. If no email app is set up on your device, copy the details and email support@xcodezone.com.
Compare plans and prices on the plans page. Once you’ve chosen a model, location, billing period and any add-ons, continue to checkout. After ordering, manage order details, bills and tickets in the signed-in console. Availability is shown in real time in the console.
These answers can help narrow down your options. For advice tailored to your project, share your actual requirements by email rather than just naming a model.
XCZone provides dedicated cloud Mac physical nodes, not VMs partitioned from a shared host. Connect to the macOS desktop remotely or use the command line. Choose among the three available models based on your project’s memory, storage and toolchain requirements.
For a short test, compare daily or weekly prices. For ongoing development, look at monthly or quarterly pricing. Prices vary by model, billing period and storage add-ons, so don’t use one period’s price as a quote for another. Check each option on the plans page before ordering for the period you expect to use.
Available locations are Singapore, Japan (Tokyo), South Korea (Seoul), Hong Kong and US West. Consider where you and your collaborators connect from, which services your builds need to reach, and how your team works. We don’t publish unverified latency figures; your experience also depends on your local network and client. Check real-time availability in the console when you order.
Email pre-sales questions to support@xcodezone.com. For access or billing issues on an existing order, sign in and open a ticket. After creating an email draft, review and send it in your email app.